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nGenera CIM Products

Would you like an online demo of the nGen CIM suite or an individual product offering? A representative would be happy to provide you a demo at a time convenient to you.


nGen CIM Suite
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Improve operational efficiency, agent productivity and customer loyalty. Scalable and able to handle millions of interactions. More.

New Video: Experience the Evolution. A great overview of the nGen CIM Suite. 

nGen Knowledgebase
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Product Tour
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Offer self-service as a communication channel. Online FAQ software to improve customer service. More.

nGen Chat Reactive
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Product Sheet
Chat allows agents to handle multiple customers simultaneously and provides a real-time interaction at a low cost. More. 

nGen Chat Proactive
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Turn around frustrated customers, decrease shopping cart abandonment. More. 

nGen Social Media
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See how to proactively monitor, assess, engage and respond to customers and potential customers beyond the walls of your traditional contact center. More. 
 

nGen Click to Call
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Online Demo
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Migrate site visitors from window shopping on the web to purchasing on the phone. Route requests to agents based on your business rules.  More. 

nGen Phone
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Merge your customer data from multiple sources and thread the entire interaction history into one comprehensive system. More. 

nGen Email
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Email management software that will improve customer satisfaction and agent productivity while decreasing operational costs. More. 

nGen CoBrowse
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Walk your customer through their problem: nGen CoBrowse software allows the customer to share their desktop and pass mouse and keyboard control to an agent. More. 

nGen Community
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Provide a platform for all your customer voices and gain valuable insight to customer feedback about products, services and how your company is perceived. More.

nGen Answer
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Implement a solution that can decrease operational overhead and improve the quality and consistency of the customer response. More. 
 
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