nGen Customer Interaction Management (CIM)
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The CIM Difference
Scalable to handle millions of interactions, nGen CIM: |
- Improves operational efficiency
- Reduces costs associated with customer interactions
- Ensures customer loyalty
- Increases revenue
- Enhances agent productivity
New Video: Experience the Evolution
An overview of the CIM Suite
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View the CIM Hub
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Provide an Integrated, Cross-Channel Customer Experience: Share interaction histories, customer and company data, and common tools across all communication channels, providing a positive experience for the customer and facilitating seamless escalation between channels.
Share Knowledgebase Resources:
Create, organize, and distribute common responses and other key information in nGen Knowledgebase, delivering consistent messages across self-service and assisted service channels and increasing first contact resolution.
Quickly Process Inquiries Using the nGen Customer Interaction Hub:
All incoming communications and escalated self-service events pass through
the nGen Customer Interaction Hub for common queuing and routing to the most appropriate agent and to display all of a customer’s interactions in a single view.
Drive Ongoing Improvements with Robust System-wide Reporting:
Management gains access to both in-depth analytical dashboards and big-picture strategic reports, enabling continuous agent and team performance improvement.
Integrate with Third-Party Systems to Maximize nGen CIM: Connect to existing CRM systems and other back-office applications and data, leveraging past investments and improving service speed and quality.
Powerful, Rapid and Flexible Deployment:
Deploy nGen CIM OnPremise or OnDemand from nGenera’s state-of-the-art data center.
nGenera CIM Technology touches millions of customers
enabling over one-hundred million interactions per month
Contact us today for more information about our Enterprise-Class customer service software solutions.
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